Refunding Charges

refund flow

In order to get you up and running as quickly as possible, we added the ability to create refunds directly from our Dashboard.

Create a refund

The following requirements must be met for a charge to be refundable:

  • It must not be disputed
  • It must not have been fully refunded
  • It must not exceed the refund limit (15 refunds/charge)
  • It must be captured
  • It must have been captured for no longer than 365 days

First, log in to the dashboard and find the charge you want to refund.

Assuming the charge meets all requirements, you will find the "Refund" button here:

Refund button

Clicking on it gives you the choice to do a full or partial refund:

Refund creation

That's all there is to it!