How can we help?

What are the total, on hold, and transferable balance?


Last updated on March 03, 2020

sample

Total balance

The total balance is the amount you received from all transactions after deducted fees.

On hold

The balance on hold is the amount that Omise, by default, holds for a certain period after the transaction is made. This allows a window for chargebacks or refunds that may occur.

In Japan, funds are kept on hold for 21 days.

Transferable balance

The transferable balance is the amount that can be transfered to your bank account.

Related articles
What is the reserve balance?

Can’t find your answer?

Get in touch with us and we’ll get back to you as soon as possible

Omise uses cookies to improve your overall site experience and collect information on your visits and browsing behavior. By continuing to browse our website, you agree to our Privacy Policy. Learn more