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Merchant acceptance criteria

Omise aims to accept all merchants we are allowed to. However not all goods, services, business activities, business relationships and business practices are permitted by law or our financial partners. Furthermore some businesses expose us to risks we are unable to accept.

Please verify from the sections below how we may serve and accept your business. If you are unsure don't hesitate to contact us.

This document is an official Omise policy. Omise has the right to update it when necessary and will contact merchants where the change impacts our ability to provide our services. This policy is not conclusive as we may require to reject merchants for reasons not mentioned here.

1. Prohibited goods, services, business activities or business practices

By registering, the Merchant is confirming not to use the Service to accept payments in connection with the following businesses, business activities or business practices. Note the types of businesses listed below are representative, but not exhaustive. If the Merchant is uncertain as to whether their business is Prohibited, or have questions about how these requirements apply to the Merchant, please contact us.

1.1 Restricted by local law or regulation

Adult or related products or services
  • All sexually-orientated or pornographic merchants
  • Adult telephone or internet conversations/chat
  • Massage parlors
  • Adult book stores
  • Topless bars/clubs
  • Adult entertainment
  • Dating services (adult and non-adult)
  • Companion/Escort Services (adult and non-adult)
  • Modeling Agencies (adult and non-adult)
Note: Retailers of lingerie are not explicitly classified as unacceptable.
Weapons
  • Firearms and weapons of all kinds
Medical, drugs and pharmaceuticals
  • Medicine
  • Surrogacy services
  • Tobacco and e-cigarette
  • Illegal drugs
  • Any equipment designed for making or using drugs, such as bongs, vaporizers etc.
Gambling
  • Gambling tools, services, lottery, lucky draws etc.
Protected items
  • Protected plants, animals etc.
  • Rare and preserved animals
  • Archaeological and cultural relics
  • Protected religious items
Illegal Advertisement
  • Sale of ads for any products or services deemed illegal
Crypto currency
  • Funding of crypto currencies, ICOs
  • Trading or sales of crypto currencies
Foreign ownership
  • For businesses owned by foreigners, we can only accept company registrations, not individuals.
Misrepresent company location
  • Providing a business in one country while claiming to your customer that you are selling from a different country.
  • Creating a shell company to resell services in one country but operating the service from another.
  • Selling services at your facilities outside the country you register with us.

1.2 Restricted due to being dangerous, deceptive, predatory, unfair or unethical

Counterfeit and unauthorized goods
  • Counterfeit or imitation products or services
  • Selling copyrighted products, services or software without permission
  • Selling of goods smuggled or otherwise acquired illegally
  • Selling of secrets and confidential information
  • Selling information that infringes on others' privacy
Predatory or making false promises
  • Any merchant offering a negative renewal option following a free or low-cost purchase
  • Fortune tellers, palm readers, and tarot readers
  • Free gift, prize, sweepstake or the winning of a contest as an inducement to purchase a product or service
Investment
  • Credit repair, protection or restoration
  • Mortgage or loan reduction, modification, protection or guarantee services.
  • “Get rich quick” schemes
  • Real estate or investment seminars whose main goal is to persuade the customer to buy specific products or services.
  • Expensive Amulet or similar lucky charms
Violence
  • Merchants involved with hate, violence, or Human Trafficking
Extortion/Pay to remove
  • Pay to remove or pay to not publish services
  • Ransom payments
Social Media Activity
  • Sale of Twitter followers, Facebook likes, YouTube views, and other forms of social media activity and online traffic
Hacking Tools
  • Malware and vulnerabilities
Living animals
  • Shipping of living animals
Hazardous chemicals
  • International shipping of hazardous chemicals are not permitted, local delivery may be restricted according to local laws.
  • Strong hazardous chemicals that are prohibited by law.
Pseudo-pharmaceuticals (with implied guarantees)
  • Anti-aging pills
  • Sex nutrients, vitamins
  • Weight loss products etc.
Note: Where no guarantee is implied, such businesses are not explicitly classified as unacceptable.

1.3 Restricted due to high risk of money laundering and criminal activities

Transaction laundering
  • Providing payment channel for a third party merchant that is not known to or in direct contract with Omise
  • Merchant providing service to obfuscate the origin of funds or origin of sellers
  • Merchant offering goods for sale, or order taking, on behalf of one or more 3rd party companies without disclosing them to Omise and the customers
Note: We may offer solutions for enterprise payment aggregators. Please contact sales for more information.
Financial services
  • Debt consolidation, Cash advances or Bail bondsmen
  • Money transfer services, Cash gifting, Donations or Check Cashing
  • Pyramid schemes, illegal multi-level marketing, Ponzi schemes and similar
  • Gold futures, stock, securities
  • Financial products, foreign currency exchange
Products or services without value
  • Products or services where it is not possible for us to see any value in it
High fraud risk businesses
  • Remote digital unrestricted file-sharing services where uploaded content is accessible to the public or the service pays uploaders for content (Cyberlocker)
  • Video game or virtual world credits
  • Private detectives or bodyguard services

1.4 Restricted due to Omise terms and conditions

Intercepting and sharing payment card information
  • Card/payment information entered manually by merchant
  • Sharing cardholder information with another merchant
  • Storing, transmitting or processing payment card data without being compliant and certified to PCI-DSS.
  • Having customers pay on Kiosks or shared computers. e-commerce Payment has to be initiated on the customer's personal phone or computer.
Note: We may offer solutions for Kiosks or hardware based deployments using different means than e-commerce. Pleases contact sales for more information.
Abusing payment networks
  • Evasion of card network chargeback monitoring programs;
  • Card testing

1.5 Restricted by certain payment channels only

Certain product and business types are generally accepted but only prohibited by certain payment channels:

Types Restricted goods or services Prohibited by
Antiques
  • Antiques
  • TrueMoney Wallet
  • Alipay
  • WeChat Pay
  • Crude oil
    • Crude oil
    • Petroleum and petroleum products
  • TrueMoney Wallet
  • Alipay
  • WeChat Pay
  • Medical-related
    • Contact lens
    • Baby gender prediction test kit
    • Medical equipments
    • Online sale of medical services, including medical consulting, hypnotherapy and plastic surgery.
    • Medical beauty services
  • TrueMoney Wallet
  • Alipay
  • Crowdfunding
    • Crowdfunding websites, platforms
    • Charitable organization
    • Fund-raising activities
  • TrueMoney Wallet
  • Alipay
  • WeChat Pay
  • Digital goods
    • Digital goods or gaming related services or products
  • TrueMoney Wallet
  • Alipay
  • Hacking tools
    • Hacking tools, consulting services
    • Hacking as a service
    • Malware and vulnerabilities
  • Alipay
  • Property/real estate
    • Property/real estate agency and sales
    • Property leasing
  • Alipay
  • WeChat Pay
  • Financial services
    • Mobile phone top up, prepaid cards or similar
    • Insurance premiums
    • Gold investment
    • Mutual funds
    • Stock and securities
    • Auction
    • Debt collection services
    • Prepayment or deposits
    • Other financial products or services
  • Alipay
  • WeChat Pay
  • Outbound Direct Marketing
    • Sale of products or services via outbound telemarketing calls or mass emailing
  • Card brands
  • Seeds
    • Sale of seeds
  • Alipay
  • Religion-related goods or services
    • All religious websites, publication or accessories
    • Online cemeteries and ancestor worshipping
  • TrueMoney Wallet
  • Alipay
  • Precious metals
    • Precious metals and rare earth minerals
  • WeChat Pay
  • Alipay
  • Transportation related
    • Car sales (including used cars
  • WeChat Pay
  • Alipay
  • Transportation related
    • Boat dealers
  • WeChat Pay
  • Professional services
    • Legal services and attorneys
    • Accounting, auditing and bookkeeping services.
    • Counselling services — debt, marriage and personal
    • Immigration service
  • WeChat Pay
  • Note: This list is not exhaustive and subject to changes from time to time by the payment channels.

    Third party links:
    - Alipay Prohibited list
    - WeChat

    Regulated goods and services

    There are goods and services which are allowed to be sold however any merchant doing so needs to provide the relevant license(s) when registering for a live account.

    Many markets are regulated and by law we can only accept merchants with valid licenses for these markets. This includes:

    • Hygiene, food and drug-related licenses for business in food drug and cosmetic industries
    • License for restaurant operations
    • Hotel license
    • Spa provider license
    • Tour operator licenses
    • Licenses for transportation services
    • Proof that you are allowed to resell third party brand products (or proof that they are second hand)
    • Proof that you are allowed to provide medical services
    • Insurance license or related when providing insurance or financial services.
    • For specialist professional services such as Lawyer or Architects, proof that you are registered.
    • License for providers of multi-level-marketing schemes
    • Registration records for charities
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