How can we help?

How do retries work for scheduled transactions?

Last updated on October 01, 2019

When a scheduled charge fails, it will be automatically retried on the following day. Charges have a maximum of 2 retry attempts. If it fails 3 consecutive times, the schedule will be marked suspended and will no longer work.

Auto retry diagram

However, scheduled transfers are not retried. There are 2 possible cases:

  • There are insufficient funds in your transferrable balance: the transaction will be marked as skipped.
  • The recipient account has not been verified or activated: the transaction will be marked as failed.
Can’t find your answer?

Get in touch with us and we’ll get back to you as soon as possible