How can we help?
General Questions
- How do I sign up for a test account?
- How do I transfer (withdraw) my balance?
- I forgot my password. How do I reset it?
- How do I enable the live account?
- What are the required policies on the merchant’s website?
- Why aren't the 29th-31st supported in monthly schedules?
- What do I do when I've changed my registered company name?
- How to contact Omise?
- How to setup email subscription preferences?
- Where can I download credit card logos?
- How do I delete a transfer request?
- How do I set up automatic payouts?
- What are the total, on hold, and transferable balance?
- How to export metadata on Omise?
- How do I change my password?
- How does advanced search work?
- How does it work?
- How is the reserve balance calculated?
- Can customers save their card details with Omise?
- How to pronounce Omise?
- Can I have multiple users access my dashboard?
- RTDK campaign: Customer-facing issues
- Is Omise required to send transactional data to the Revenue Department under the new law article?
- What is the reserve balance?
- RTDK campaign: How to pay on the Paotung application
