How can we help?
General Questions
- How do I sign up for a test account?
- How long does Omise hold my money?
- How do I enable the live account?
- I forgot my password. How do I reset it?
- What are the required policies on the merchant’s website?
- What do I do when I've changed my registered company name?
- Why aren't the 29th-31st supported in monthly schedules?
- Where can I download credit card logos?
- How do I delete a transfer request?
- How do I set up automatic payouts?
- What are the total, on hold, and transferable balance?
- Can I have multiple users access my dashboard?
- How does advanced search work?
- How do I change my password?
- What is the reserve balance?
- How does it work?
- How do I transfer (withdraw) my balance?
- Can customers save their card details with Omise?
- How to export metadata on Omise?
- How to pronounce Omise?