How can we help?
General Questions
- How do I sign up for a test account?
- I forgot my password. How do I reset it?
- How do I enable the live account?
- What are the required policies on the merchant’s website?
- What banks are supported for internet banking payments?
- How does Omise handle currency conversion?
- Can I update or delete an existing schedule?
- What do I do when I've changed my registered company name?
- Why aren't the 29th-31st supported in monthly schedules?
- How do retries work for scheduled transactions?
- Where can I download credit card logos?
- How do I set up automatic payouts?
- What are the total, on hold, and transferable balance?
- What do I do if my customer wants to pay using internet banking but does not have an account?
- Can I have multiple users access my dashboard?
- How to pronounce Omise?
- Do Omise plugins support internet banking payments?
- How do I recognize a charge that was paid using internet banking on the dashboard?
- How does advanced search work?
- How do I change my password?
- What is the reserve balance?
- How do I export transaction data?
- Can customers save their card details with Omise?
- How to export metadata on Omise?
- How do I transfer (withdraw) my balance?