How can we help?
Disputes and Fraud
- How do I manage a dispute?
- How do I create a refund?
- How do I open and manage disputes in test mode?
- Why do cardholders file a dispute?
- What is the dispute process?
- What kind of evidence can be used?
- How does the refund process work for bill payment?
- How does the refund process work for internet banking?
- How to implement 3-D Secure?
- If my customer has withdrawn the dispute, do I still need to provide evidence?
- Tips to minimise disputes and chargebacks
- Visa Claim Resolution Update
- How do I react to a fraudulent charge?