Privacy Policy

Last update: November 12, 2021

The privacy and security of your personal information is important to us. We implement the privacy concepts provided by the applicable laws and regulations including but not limited to local laws of Thailand, Japan, Singapore and the General Data Protection Regulation (GDPR) to ensure that your Personal Data (as defined below) will be collected, processed, used and shared in the appropriate manner and in accordance with the purpose we set out as follows. We also periodically train our staff and employees to comply with this privacy policy (“Policy”) and our Data Protection Officer is responsible to supervise our staff and employees in an appropriate manner.

This Policy of Omise Co., Ltd., Omise Japan Co., Ltd., Omise Payment SG Pte. Ltd., our affiliates and group companies (the “Company”, “we” or “our”) will govern our treatment of your Personal Data during the term and performance of services provided by us through our official website, our process for onboarding merchants, and through our online payment services which customers transact via certain merchants’ online store/platform (“Services”). For the purpose of this Policy, “Personal Data” means any information relating to an individual who can be identified particularly by reference of certain information given by such individual as requested by the Company for specific purposes in the following sections.

1. Personal Data We Collect

This Policy covers our collection, processing and treatment of the Personal Data on four (4) main categories:

  1. onboarding new merchants;

  2. visiting and interacting with our website;

  3. payment via merchants’ platform; and

  4. company’s marketing communication.

1.1 Onboarding New Merchants

1.2 Visiting and Interacting with Our Website

1.3 Payment via Merchants’ Platform

1.4 Company’s Marketing Communication

1.5 Visiting and Interacting with our Merchant Dashboard

2. Sharing of Your Personal Data

The Company will not share or disclose your Personal Data to any third parties, except:

  • where expressly indicated in the previous sections;
  • the Personal Data is provided through a business transfer by way of merger or other similar transactions;
  • the Company is required to cooperate with state or local governmental organizations or their agents to perform their duties or obligations pursuant to applicable laws and regulations, and such performance is likely to be precluded if the consent of the user must be obtained;
  • if the sharing or disclosure is requested by the owner of the Personal Data;
  • in any event we obtain specific consent from the owner of the Personal Data.

3. Protecting Children's Personal Data

We do not intend to provide our Services to individuals under legal ages. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce this Policy by instructing their children never to provide their Personal Data through the website or our Services without their permission.

4. Dispute Resolution

Any claim or dispute arising from or in connection with this Policy shall be resolved by the competent court of Thailand.

5. Inquiries

Should you have any suggestions, questions, complaints, or other inquiries in connection with this Policy, please do not hesitate to communicate with our data protection officer at our contact points as follows.

Data Protection Officer

Our Offices

In Thailand: Omise Co., Ltd.

1448/17 J209-210 Bldg., Ladprao 87, Klongchan, Bangkapi, Bangkok 10240 Thailand

In Japan: Omise Japan Co., Ltd.

Sumitomo Realty & Development Infoss Annex 1F 12-10 Sakuragaokacho, Shibuya, Tokyo 150-0031, Japan

In Singapore: Omise Payment SG Pte. Ltd.

6 Battery Road #38-04, Singapore, 049909

Our email:

At any time, you may request to have your Personal Data maintained by us returned to you or removed by emailing us or use the provided portal (in case of merchants). Requests to access, change, or remove your information will be handled within thirty (30) days. To protect your privacy and security, we may take steps to verify your identity before complying with the request.

6. Changes to This Policy

The Company may amend this Policy from time to time. Such changes will be highlighted when accessing the Services and you may access to the latest version of our Policy on our website.

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