How can we help?
Whether it’s a misunderstanding or an inevitable error, we understand that refunds can occur every now and then.
When making a return to these problematic transactions we don’t charge you, but please note that the original 3.65% transaction fee that was previously charged will only be returned in some cases. The sooner refunds are done, the higher chance of the fee being returned.
- partial refunds that are initiated before or after settlement time
- full refunds that are initiated after settlement time
- full refunds that are initiated before settlement time
Can’t find your answer?
Get in touch with us and we’ll get back to you as soon as possible