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How do I calculate the refund and dispute fee?

Last updated on June 04, 2019

Whether it’s a misunderstanding or an inevitable error, we understand that disputes and refunds can occur every now and then.

When making a return to these problematic transactions we don’t charge you, but please note that the original 3.65% transaction fee that was previously charged will not be returned.

E.g. If you made a charge for THB 1,000 and later refunded the transaction, the THB 39 fee (calculated from 3.65% + 7% VAT) will not be returned.

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