How can we help?

How do I calculate the refund fee?

Last updated on July 22, 2019

Whether it’s a misunderstanding or an inevitable error, we understand that refunds can occur every now and then.

When making a return to these problematic transactions we don’t charge you, but please note that the original 3.65% transaction fee that was previously charged will only be returned in some cases. The sooner refunds are done, the higher chance of the fee being returned.

Fees are not returned for:

  • partial refunds that are initiated before or after settlement time
  • full refunds that are initiated after settlement time

Fees are returned for:

  • full refunds that are initiated before settlement time
Can’t find your answer?

Get in touch with us and we’ll get back to you as soon as possible