How to calculate the refund and dispute fee?

Last updated on August 30, 2016

Whether it’s a misunderstanding or an inevitable error, we understand that disputes and refunds can occur every now and then.

When making a return to these problematic transactions we don’t charge you. But also note that the original 3.65% transaction fee that was previously charged will not be returned.

E.g. If you made a charge for THB 1,000 and later refunded the transaction, the THB 39 fee (calculated from 3.65% + 7% VAT) will not be returned.

Can’t find your answer?

Get in touch with us and we’ll get back to you as soon as possible