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How do I enable the live account?

Last updated on November 08, 2021

By default, all accounts have access to our test mode. To get a live account and receive actual transactions, a few documents must be submitted online for approval.

enable live account


  • An Omise account with a verified email
  • A website that is ready and available online
  • Communication of the refund policy to the customer in one of the following locations on your website:
    term and condition
    • In the sequence of pages before final checkout, with a click to accept or other acknowledgement button, checkbox, or location for an electronic signature, or
    • On the checkout screen, near the submit or click to accept button.
      Note: The disclosure must not be solely on a link to a separate web page.
      Source: Card Acceptance Guidelines for Visa Merchants
  • A copy of your registration documents ready for upload - in PDF, JPG, or PNG format. See below for a detailed list.

Required documents:

  1. Latest full company’s registration documents
  2. Front page of your Bank Statement
  3. Additional Permits/Licenses (based on business categories)
  4. Directors
    • Proof of identity (NRIC / Passport for foreigner)
    • Proof of address
  5. Ultimate Beneficial Owners (For shareholders who hold more than 25% of the company’s shares)
    • Proof of identity (NRIC / Passport for foreigner)
    • Proof of address
  6. Photo of retail (3 interior with product/services & 3 exterior with company logo)
  7. Bank Form (to be advised after application submitted)


  1. Sign-in to your account and click on the Live dashboard tab
  2. Fill in the form and submit it for approval.

When uploading documents, you can click "save" to save a copy of your application to be completed at a later time. Our KYC team will only begin the review process once all the required documents have been uploaded, and the application has been "submitted".

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