The story of Nando's began back in 1987 in South Africa when their two founders established a delicious recipe of flame-grilled chicken basted with the African Bird's Eye Chilli famously known as PERi-PERi. Feeling the need to share this tasty discovery, the love for Nando’s PERI-PERi Chicken was soon widespread across the world. As of today, the famous Nando's restaurant known for its tender chicken and famous PERi-PERi sauce is available in over 24 countries worldwide, with 6 restaurants present in Singapore.
Maybe we're all crazy, or perhaps we're just a little bit hungry
Nowadays, customer experience is one of the critical aspects of a successful business. Consumers are demanding simplicity in the customer journey, leaving no room for inefficiency and disorder. Manpower is a constant struggle for the F&B industry, especially so in Singapore. From overflowing customers during peak hours, unpredictable long lines of queuing, to understaffed waiters running around delivering food orders, we bet you've experienced it all. When these issues arise, things get a bit hectic and renders the dining experience unpleasant. Unhappy customers are always bad for business, especially for restaurant owners. In today's online world, the power of reviews does make a difference, and around 62% of unhappy customers will share their bad experiences with others.
So why overcook your customer's patience and collect bad reviews when the power of FoodTech is here to help?
Tickle your tastebuds without ruffling your feathers!
White-label, digital ordering platforms like Eunoia, can help multi-outlet merchants to offer customers the ability to order dine-in, takeaway, and delivery. Through digital tabletop ordering systems, there is no need for waiters to take physical orders or hangry customers to queue up to place an order. Instead, customers only need to find a table, scroll through a digital menu, place an order, and their tasty meal is served within a few application clicks.
Efficiency, flavorful customer experience, and seamless payments are the quality ingredients that can cook up a recipe all consumers can enjoy. That is why we've teamed up with Eunoia to streamline a seamless on-table ordering and dining experience for Nando's Singapore. Are you PERi-PERi excited to see how it works?
Survive the hunger games through seamless solutions
Delicious meals combined with smooth and pleasant dining experiences are what keeps your customers coming back. In contrast, a single bad experience can result in bad reviews and losing a customer for good. This can cost businesses up to 7 times more to attract new customers than retaining existing ones.
Omise's tokenization technology allows customers to save their card details for an even easier food-ordering journey. The next time they come, there's no need to fill out their payment details, just browse the menu and hit that 'order' button and wait for the feast to begin. As a bonus, Nando's also offers their returning customers with loyalty points that are used to unlock free chicken rewards for future visits.
For smoother operations, Omise offers a single dashboard for all 6 restaurants under 1 brand of Nando’s Singapore. Through this dashboard, the Nando's finance team is able to generate overview reports across all branches as well as sort specific transactions according to each outlet. This is done through metadata that can be configured automatically into the transaction details, allowing the business to identify the source details of each and every transaction, which makes reconciliation as sweet as their frozen yoghurt.
Winner, winner, chicken dinner
Hungry customers often demand express service. For Nando's, Omise's payment solutions combined with Eunoia's digital ordering platform have served Nando's chicken lovers with a full cycle of a seamless dining experience. From the moment they walk in, to the moment they lick their fingers and leave, everything is done through a few touches on a digital screen.
Yes, it's really that simple. Have a look for yourself how effortless Nando's online ordering platform is. If you're interested in offering your customers a seamless dining experience, please reach out to us at email@example.com for delicious solutions.