1. Tell us about your company
Eventpop serves as a cutting-edge ticketing platform that assists organizers in managing, promoting and selling tickets for events of all scales and types. Our company’s sales round up to approximately 300,000 tickets per year.
2. What is your company’s mission?
Our mission is bringing technology to the ticketing industry. It seems to have been left out for way too long and we thought that it’s about time something was done!
3. What problem is Eventpop trying to solve?
There is a number of existing companies that offer online ticketing services. However, the majority of them manage only small events, while Eventpop also handles larger events with over 10,000 seats. When it comes to events of this scale, we need a system with more bandwidth, resources and service capacity to efficiently and stably support all activities.
4. How are you using Omise these days?
Eventpop utilizes Omise as its main payment gateway. Omise has been working very well, generating an impressive number of transactions each day. It only takes around 3 minutes from the customer selecting a ticket until the purchase is complete. It’s undeniable that Omise is the fastest in the industry. We have chosen to integrate almost every API Omise currently offers.
5. What challenges were you facing before using Omise?
Before Omise, our customers generally paid for tickets via bank transfers. The complicated payment flow resulted in us regularly coming across those who forgot to make their payment or did not intend to pay in the first place; making nearly 40% of our potential deals a failure.
After integrating Omise, the number noticeably dropped. Now, our customers has a much easier payment option via credit or debit card. For instance, the proportion of card transactions for one particular event went up from 40% to 60% after the integration.
6. There are many options out there. What were your requirements when choosing a particular payment gateway?
I, myself, am a developer. My priorities when choosing a service provider for Eventpop were easy API and decent documentation, the areas in which Omise excels. Dashboard design was something else I took into consideration. After all, looks do matter, right?
Additionally, I also sought for a feature which would shorten and streamline the payment process for our clients.
7. Why did you select Omise?
Without a doubt, Omise is the most superior payment gateway in Thailand. Whatever requirements we had, Omise has a solution. They excellent fraud prevention, which is outstanding for ticketing businesses. Frauds are sometimes inevitable in this industry, and since margins for most ticket sales tend to be very low, even a single fraud can significantly impact the company.
We’ve been working with Omise for over seven years now, selling hundreds of thousands of tickets and have only come across a few cases of fraud. Disputes, however, do occur every now and then. But with the help from Omise’s dispute manager and flexible customer support, the resolution process has been painless.
8. How long did it take from registering to completing the integration?
From the preliminary stages of submitting documents until everything was in place and functioning, it took merely a week. As mentioned, Omise’s APIs are very simple and come with great documentation. It took very little time for our tech team to implement them.
9. Do your customers feel comfortable using Omise on your website?
Absolutely! Thanks to Omise’s transparent design, it has been a simple and effortless experience for our clients so far. Its one-stop payment solution has enabled us to build a design that further facilitates us in connecting and interacting with our customers. Rather than pushing our clients to make payments off-site on external platforms like PayPal, Omise works seamlessly in the background to process the payment without our clients having to navigate through distracting linked pages.