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FAQs about Omise's acquisition of Paysbuy


Throughout the transitional process of merging Paysbuy into Omise, our teams will be working closely to communicate the latest information to provide customers and business partners with answers to important questions. We are doing our very best by keeping all informed and abreast with the latest to make this transition a smooth and seamless process for everyone.

We hope that this FAQ helps. If you still have questions after reading, you are encouraged to contact support@paysbuy.com (Paysbuy) or support@omise.co (Omise) anytime.

How will this change in ownership impact me?

We are confident of the new opportunities that will continually emerge from this merger. In this stage of transition, you can rest assured that we will be doing the best to ensure a smooth and seamless experience for all. Omise and Paysbuy services and operations will be running as normal. We are in process of evaluating core competencies of products and services offered by both companies and if there is change, our sales team will be in touch with you at the earliest.

Will there be any additional services offered?

There will be an opportunity for you to tap into products and services offered by both companies to provide holistic solutions to your customers. Please do not hesitate to contact your Sales Representatives or Support teams if you would like to avail new offerings.

Where can I get help?

As mentioned, we want this transition to be as seamless as possible. Your current account manager knows you best, and we encourage you to get in touch with them for any questions you may have. If you’re currently using Paysbuy, please contact support@paysbuy.com or call +662 160 5463 ext. 107 or 108, and for Omise merchants you can email support@omise.co anytime.

Why is Omise acquiring Paysbuy now?

Paysbuy has been providing payment services in Thailand for more than a decade. Through the years it has developed recognizable payment expertise, delivering a broad range of payment solutions to a long standing and reputable client base. This acquisition is a step closer to building an enhanced infrastructure to lay the standards of payment services for the e-commerce ecosystem and build a stronger base here in Thailand which is inline with Omise’s objective, “Online Payment for Everyone”.

Also, this paves the way for Omise’s future payment innovations such as the development of the OmiseGO (OMG) network, to make it accessible to the majority of the public. It is crucial that we make easy to integrate and has offer many ways to make and accept payments.

What is the benefit of the merger?

This merger will allow an opportunity for merchants to tap into products and services offered by both companies to provide holistic solutions to their customers.

While research also shows that in the next 7 years (by 2025), more and more card users are shifting to mobile payment, where 40% of the online transactions is expected to come through e-wallet services. This further helps Omise’s future strategy of using OmiseGO’s network to allow the exchange of value between wallets.

What is the name of the combined companies?

As Paysbuy’s payment services will be transformed into Omise, businesses will continue its operations under the name of Omise.

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